Privacy Policy

Effective Date: May 18, 2025

Last Updated: July 21, 2025

KactiKarma Lombardy, LLC, doing business as The Lombardy House ("we," "our," or "us"), respects your privacy. This Privacy Policy outlines how we collect, use, protect, and disclose your personal data across online and offline channels. This policy is intended to comply with United States privacy laws (including California, Colorado, Virginia, Connecticut, Utah, Texas, and Oregon) and the European Union General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect the following personal information from guests, rental parties, and website visitors:

  • Full name
  • Contact information (email, phone number)
  • Booking and payment information
  • Stay-related preferences
  • IP address, browser type, Internet Service Provider (ISP), device identifiers
  • Date/time stamps, referring/exit pages, and clickstream data (via log files)
  • SMS consent and opt-in status
  • Cookies and web beacons to store preferences and analyze website usage
  • Any information voluntarily submitted through contact forms or communication channels

2. How We Use Your Information

We use your personal data to:

  • Process and manage reservations
  • Provide property access and check-in details
  • Communicate via SMS, email, and other channels
  • Respond to service or support requests
  • Improve, operate, and maintain our website
  • Analyze trends and understand website usage
  • Customize and personalize your website experience
  • Develop new features or services
  • Detect and prevent fraud
  • Comply with legal and regulatory obligations

3. SMS Communication Policy

By providing your phone number and agreeing to receive texts, you consent to receive text messages from The Lombardy House, from 704-266-3715 regarding account notification, customer care, delivery notification. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 704-266-3715 or contact@thelombardy.house. Mobile opt-in information is never shared with third parties.

4. Data Sharing and Third-Party Platforms

  • We maintain strict internal controls to prevent unauthorized access.
  • Customer data is not shared with 3rd parties for promotional or marketing purposes.
  • Mobile opt-in and consent information are never shared for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
  • We use Hostaway, a property management platform that hosts our website and integrates with third-party booking channels (e.g., Airbnb, Vrbo, Booking.com). 
  • Additionally, we may use third-party service providers (e.g., for domain registration, website infrastructure, or email services) who may have limited access to personal data solely to perform their functions on our behalf and under strict confidentiality agreements.
  • We do not transfer or share consumer data with any external organizations under any circumstances, including for operational or service purposes, even with your consent.

5. Data Retention

We retain personal data only for as long as needed to:

  • Fulfill reservations and provide services
  • Meet legal or regulatory requirements

6. Your Rights (U.S. Residents)

If you reside in CA, CO, VA, CT, UT, TX, or OR, you may:

  • Request access to your personal data
  • Request deletion of your data
  • Correct inaccurate or incomplete data
  • Opt out of data sharing for targeted advertising (note: we do not engage in targeted advertising)
  • Appeal a denied request

We have one month to respond to any request. To exercise these rights, please contact us at:

Email: contact@thelombardy.house

Phone: 704-266-3715

7. Your Rights Under GDPR (EU and UK Residents)

If you are located in the European Union or the United Kingdom, you have the right to:

  • Access – You have the right to request copies of your personal data. We may charge a small fee for this service.
  • Rectification – You have the right to request that we correct any information you believe is inaccurate or complete any information you believe is incomplete.
  • Erasure – You have the right to request that we erase your personal data, under certain conditions.
  • Restrict Processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Object to Processing – You have the right to object to our processing of your personal data, under certain conditions.

Legal Basis for Processing:

  • Your consent
  • Contractual necessity (e.g., fulfilling a reservation)
  • Legal obligations

International Transfers:

  • We may transfer data outside the EU/UK (e.g., via Hostaway or payment processors) using safeguards such as Standard Contractual Clauses (SCCs).

Data Controller:

We have one month to respond to any request. To exercise these rights, please contact us at:

KactiKarma Lombardy, LLC

Email: contact@thelombardy.house

8. Children's Privacy

We do not knowingly collect personally identifiable information from children under 13. If you believe your child has provided such information, please contact us immediately. We will take prompt steps to remove the data from our records.

9. Cookie and Tracking Policy

Our website uses cookies and similar technologies to:

  • Store visitor preferences
  • Understand site usage and performance
  • Customize content based on browser and device information

Cookie consent may be collected through a banner displayed by Hostaway. You may disable cookies through your browser settings, though this may affect website functionality.

10. Contact Us

For questions, concerns, or to request a copy of this policy as an exhibit to your lease agreement:

  • Email: contact@thelombardy.house
  • Phone: 704-266-3715
  • Website: https://thelombardy.house

11. The Lombardy House respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

• Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.

• Data Usage: We use your data solely for sending account notification, customer care, and delivery notification.

• Data Security: We protect your data with secure storage measures to prevent unauthorized access.

• Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

• MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

• Messages are recurring, and message frequency varies.

• Contact The Lombardy House at 704-266-3715 or contact@thelombardy.house for HELP or to STOP receiving messages.

• Opt-Out: You can opt out of the SMS list at anytime by texting, emailing, or replying STOP or UNSUBSCRIBE to contact@thelombardy.house or 704-266-3715. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.

• You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.

• Non-Sharing Clause: We do not share your data with third parties for marketing purposes. The Lombardy House will not sell, rent, or share the collected mobile numbers

12. Updates to This Policy

We may update this Privacy Policy periodically.